A calmer counter,
a stronger business.
From a single neighbourhood pharmacy to a 40-branch network. Every role in your team gets a tool built for their job — not a generic dashboard pretending to fit.
Stop guessing. Start running on real numbers.
You'll see your margin computed in dollars (because that's what your suppliers charge in) but displayed in pounds (because that's what your customers pay in). Expiry alerts catch lost stock before it costs you. Multi-branch transfers move the right medicine to the right shelf.
A different view for every person at the counter
The same medicine ledger. Six different jobs, six tailored interfaces.
The whole network at a glance.
- Live revenue across all branches
- Margin in USD & SDG side-by-side
- Insurance & supplier reconciliation
- Approve transfers between branches
Run one branch like clockwork.
- Daily cash close & reconciliation
- Staff rosters & shift handover notes
- Expiry & reorder alerts
- Customer complaints & refunds
Dispense safely. Counsel confidently.
- Drug-interaction & allergy alerts
- Controlled-substance two-person rule
- Patient history at the scan of a card
- Refill approval queue
Help without ever guessing.
- Guided dispense workflows
- Always-on senior pharmacist sign-off
- Side-effect counselling prompts
- OTC suggestion library
Take payment, give change, move on.
- Scanner-first cart, big buttons
- Cash, Bankak, O-Cash, mobile wallets
- Receipt prints in Arabic & English
- Works fully offline for days
Receive deliveries without paper trails.
- Scan-to-receive against the PO
- Lot & expiry capture by camera
- Cold-chain temperature log
- Discrepancy claims with one tap
The counter doesn't stop. Even when the power does.
Balsam keeps running on every register for up to 72 hours with no internet, no cloud, no panic. When the connection comes back, every sale, every dispense, every change is reconciled automatically — without you doing anything.
We have been using foreign POS software for eleven years. Three times this year the power was out for two days and we lost half a day of sales reconstructing receipts from memory. Balsam is the first system I have used that does not ask the grid for permission to do business.
The honest answers.
How long does setup take?
For a single-branch pharmacy, most owners are fully migrated within a working week — inventory import, staff training, regulator registration. Multi-branch networks usually take two to three weeks.
What hardware do we need?
Any Android tablet or modest Windows PC for the counter. A barcode scanner is recommended. We have a list of devices that work well — most cost under USD 200.
Will it work with our current supplier?
Almost certainly. We integrate with most major distributors in Sudan, Egypt, and the Gulf. For others, we support CSV import until we add a native connector.
What about my insurance contracts?
Balsam reconciles claims with the major MENA insurers automatically. Reimbursement times typically drop by half once you're on the platform.
What happens if Balsam goes down?
The counter keeps working. Every register stores 72 hours of state locally and reconciles when service is back. You'll never lose a sale because of us.
Can we cancel any time?
Yes. Monthly billing, cancel any time, your data exports to standard formats whenever you ask. No lock-in, no exit fees.
30 days. Every role. No card required.
Run a real trial in your shop — owner dashboard, pharmacist workflow, cashier counter, stock keeper receiving. If it doesn't pay for itself in the first month, walk away.
What you get on day one
- POS & inventory across all branches
- Six role-specific dashboards
- Insurance & supplier reconciliation
- Regulator submissions included
- 72-hour offline survival
- Phone + WhatsApp support