Questions, with
honest answers.
We organized everything we get asked into four buckets: general, patients, pharmacies, and technical. Do not see your question? Just ask.
What is Balsam?
A network platform that connects patients, pharmacies, physicians, and suppliers across MENA. Free for patients, subscription for everyone else.
Where is Balsam available?
Sudan, Egypt, Yemen, and Somalia today. KSA and UAE launching in Q4 2026.
Who owns Balsam?
A Sudanese-MENA founded company, headquartered in ADGM (Abu Dhabi Global Market). Cap table is published in our annual transparency report.
How do you make money?
Subscriptions: pharmacies and clinics pay per branch or per physician; suppliers pay a platform fee. We never take a cut of patient transactions.
Ask anything. We will answer in a day.
Most questions are answered within four working hours by a real person. The harder ones go to a real pharmacist, a real engineer, or a real regulatory specialist.
Quick reach
- hello@balsam.health
- WhatsApp: +249 100 000 000
- Mon-Sat · 8am-8pm AST
- Arabic and English support